| Role/Position | Sales Admin Associate |
| Location | Johor Bahru |
| Department | Sales |
About The Role:
A Sales Administrator provides vital administrative and operational support to the sales team to ensure smooth day-to-day operations. Responsibilities include preparing proposals and quotations, maintaining accurate sales records and availability in the CRM system and SAAS Tool, handling documentation and internal coordination, and assisting in the follow-up process with clients.
Job Responsibilities:
- Sales Support & Coordination
o Assist the Sales Team in preparing quotations, proposals, agreements, and onboarding documentation.
o Schedule and coordinate client appointments, handovers, and site visits.
o Handle basic client follow-ups, enquiries, and appointment bookings.
o Conduct tours and assist with closing deals when needed, especially during peak periods or when a sales team member is unavailable.
o Provide operational backup during tour visits and walkthroughs.
- CRM & Availability Management
o Manage and update the unit availability tracker to reflect real-time changes in unit status (move-ins, move-outs, reservations).
o Maintain and update client data, leads, and pipelines in the CRM (sales tracker) system promptly and accurately.
o Ensure data consistency between CRM and internal trackers
- Contract & Documentation Handling
o Prepare and file client contracts and onboarding documentation.
o Monitor and track contract expiry dates, renewal milestones, and pending signatures.
o Maintain an organized and updated filing system for all sales-related documentation
- Reporting & Internal Coordination
o Generate and submit weekly/monthly sales reports, tracking team activity and lead conversions.
o Coordinate internally with Finance, Community, and Operations teams for onboarding, client support, and space readiness.
o Support the preparation of team performance reviews, lead tracking summaries, and occupancy updates.
- Ad Hoc & Project-Based Tasks
o Assist in marketing campaigns, product launches, and client events.
o Carry out temporary assignments or special tasks as assigned by Sales Manager or management.
o Provide administrative support during new branch setups or transitions.
Qualifications:
Minimum of a high school (SPM Cert); a diploma business or a related field is a plus
Experience & Skills:
- Proficiency in Microsoft Office & Google Workspace
o Strong skills in Excel, Sheets, Docs, and other related tools for data management and documentation. - Design Skills in Canva
o Able to create proposals, presentations, and sales materials.
** This role may require occasional travel to assist in client tours or events when required.