Assistant Operations & Community Manager

About The Role :

The role supports the Head of Operations and Community in overseeing daily business activities, managing cross-functional projects, supervising teams, and driving operational excellence. This role includes a focus on training and development, project coordination, process improvement, and ensuring compliance with company standards and stakeholder expectations.

Job Responsibilities:

1. Operational Support

• Assist in planning and executing operational strategies to achieve company goals.
• Oversee daily operations to ensure smooth, timely, and effective workflows across departments.

2. Project Management

• Coordinate and manage operational projects from initiation to completion, ensuring deadlines, budgets, and objectives are met.
• Collaborate with cross-functional teams to align project goals with company priorities.
• Track project milestones, prepare progress reports, and communicate updates to stakeholders.

3. Team Supervision

• Supervise and support operational staff, providing guidance, coaching, and resolving issues.
• Assist in staff recruitment, onboarding, training, and performance management.

4. Process Optimization

• Identify inefficiencies and implement process improvements to boost productivity and effectiveness.
• Monitor and analyze key performance indicators (KPIs) to support data-driven decisions.

5. Compliance & Quality Assurance

• Ensure adherence to company policies, industry regulations, and internal quality standards.
• Proactively identify and address operational risks, gaps, and non-compliance issues.

6. Clients & Vendor Relations

• Build and maintain strong working relationships with clients, vendors, and other stakeholders.
• Address clients inquiries, complaints, and service requests promptly and professionally.

7. Administrative Duties

• Maintain and update operational documentation, SOPs, and policy manuals to reflect best practices.
• Support the management of schedules, operational budgets, and resource allocation.

Qualifications:

• Bachelor’s Degree in Business Administration, Operations Management, Project Management, or related field.
  

Experience & Skills:

• 2–4 years of relevant experience in operations, property and/or project management.
• Experience in delivering staff training and developing standard operating procedures.
• Strong leadership, communication, and organizational skills.
• Proficient in MS Office and project/task management tools 
• Detail-oriented with the ability to manage multiple priorities effectively.

*The role requires frequent traveling between branches and states.